Need help? Plese, call us  +420 465 552 111

FAQ

requested item is not available in stock. When can I get it?

If the goods are not currently in stock, you will see the current availability directly for each size. The most often delivery term is  3 weeks max. after the order (invoice payment).

Tailored production?

Standard underwear sizes are produced according to Size tables.
When a nonstandard size is requested, we can customize the design to your figure. Please, let us know the chest, waist and hip measures, figure height is subsidiary. In the case of marked difference of figure height (+ 20 cm), please, state size code and also figure height in your order. Size tables

Is there any special maintenance of CLEVERTEX® underwear required?

Our CleverTex® underwear does not need any special maintenance. Please, follow basic recommended maintenance guide according to symbols on the underwear label. Wash separately up to max. 40°C, use normal/gentle cycle of tumble drying, iron using medium temperature setting, professional cleaning can be applied as well. Do not bleach, do not use any softening agents. For more information, please, see  - Service instructions

service life?

Under the normal wearing conditions, following all service instructions and recommendations of the producer,  CleverTex®  underwear is characterised by long service life. Functional properties are permanent, as they are built in the fibres; they are not affected by wearing and/or repeated washing and drying.

Is it possible to try an underwear on?

You can try the underwear on directly in our showroom on VUB address: VUB a.s., Na Ostrove 1165, 562 23 Usti nad Orlici, Czech Republic

Possible change of size?

In case the size of underwear is not suitable for you, please, send it back. We will arrange the replacement for the other right one. 

Which is THE complaint procedure?

If the products do not perform to your satisfaction, please, follow the instructions according to the Complaint procedure. Complaint procedure

Why to choose us? 
CLEVERTEX development
We do not get behind. We are working on new research projects. Thanks to high know-how we are able to create unique textile materials.
CLEVERTEX quality
Functional textile materials require high quality manufacture. We apply well proved manufacturing process, certification and practical verification tests.
CLEVERTEX solution
Our will to anticipate new requirements is an important aspect of our work. We are ready to be the partner for unconventional and interesting textile solutions.